UBM Live, organizers of Cruise Shipping Miami2011, updated the conference schedule of the 27th annual exhibition and conference, which is scheduled for March 14-17, 2011, at the Miami Beach Convention Center.
Conference Program as of Jan. 27, 2011:
Monday, March 14
9:30 – 11:30 a.m.
World Cruise Tourism Workshops
Round-table sessions with industry experts leading a discussion of current topics with audience participation.
1 – 3 p.m.
New and Emerging Source Markets
Presented by: Seatrade Communications
Deployment Strategies
Presented by: Seatrade Communications
Cruise Shipping FOCUS ON Series
25-minute exhibitor presentations highlighting new products, services and information.
9 a.m. – 5 p.m.
Tuesday, March 15
9:30 – 11:30 a.m.
Welcome:
Chris Hayman, Chairman, Seatrade Communications Ltd., and Conference Moderator
Introductory Address:
Jan Swartz, Chair, Cruise Lines International Association?s Marketing Committee, and EVP ? Sales, Marketing & Customer Service, Princess Cruises/Cunard Line
The State of the Cruise Industry
A view of the shape of the industry and a look ahead.
Participants:
Gerald R. Cahill, President & CEO, Carnival Cruise Lines
Adam M. Goldstein, President & CEO, Royal Caribbean International
Daniel J. Hanrahan, President & CEO, Celebrity Cruises
Stein Kruse, President & CEO, Holland America Line, Inc
Kevin Sheehan, CEO, Norwegian Cruise Line
Pierfrancesco Vago, Chief Executive Officer, MSC Cruises
2:30 – 4:30 p.m. (concurrent sessions)
Spotlight on Europe
As the driver of global cruise growth and with record capacity deployed,
will this be Europe’s decade?
U.S. Coast Guard Forum
Wednesday, March 16
9:30 – 11:30 a.m. (concurrent sessions)
Luxury at Sea
Cruise products for the affluent consumer.
Participants:
Sebastian Ahrens, Managing Director, Hapag Lloyd Cruises
Richard D. Meadows, President Designate, Seabourn Cruise Line
Gregg Michel, President & CEO, Crystal Cruises Inc.
Peter Shanks, President & Managing Director, Cunard Line Limited
Alex Sharpe, Executive Vice President, Signature Travel Network
Kenneth W. Watson, Chief Operating Officer, Silversea Cruises
Moderator:
Tony Peisley, Cruise Industry Analyst and author of ?Cruising At The Crossroads: A Worldwide Analysis to 2025?
Newbuilding and Revitalization
Following delivery of a spectacular sequence of newbuilds, the yards are
learning to live with leaner times while searching for the next big idea.
Participants:
Corrado Antonini, Chairman, Fincantieri Cantieri Navali Italiani SpA
Peter Fetten, Senior Vice President Corporate Ship Refit, Carnival Corporation & plc
Jacques Hardelay, General Manager, STX Europe SA
Oskar Levander, Director, Concept Design, Marine Lifecycle Solutions, Wärtsilä
Tomas Tillberg, Tillberg Design US
2:30 – 4:30 p.m. (concurrent sessions)
Mexico and Central America
Analysis of this region ? opportunities, challenges and prospects for the future.
Where in the World?
There is no turning back on the industry’s adventure with globalization as the next phase unfolds.
Participants:
Giora Israel, Senior Vice President, Port & Destination Development, Carnival Corporation & plc
Giovanni Spadoni, President, MedCruise, & Technical Director and Commercial Director, Port of Livorno 2000 srl
John Tercek, Vice President, Commercial Development, Royal Caribbean Cruises Ltd.
Chris White, Chair, Cruise Down Under, & Group Manager, Product Marketing, Tourism Victoria
Thursday, March 17
9:30 ? 11:30 a.m. (concurrent sessions)
Tastes and Trends On Board
The new creativity in the on-board experience covering dining, entertainment, the use of technology and animation, and revenue generation.
Participants:
Mike Flesch, Senior Vice President, Hotel Operations, Norwegian Cruise Line
Tony Heuer, President, Fidelio Cruise Software GmbH
Ares Michaelides, Senior Vice President, Finance & Administration, Starboard Cruise Services Inc.
Lisa Lutoff-Perlo, Senior Vice President, Hotel Operations, Celebrity Cruises
Christian Sauleau, Executive Vice President, Fleet Operations, Silversea Cruises
Mark Tamis, Senior Vice President Guest Operations, Carnival Cruise Lines
Where Ship Meets Shore
The state of the art in terminal design and passenger handling.
Participants:
Luis Ajamil, President, Bermello, Ajamil & Partners Inc.
Peter A. Dailey, Deputy Director, Maritime, Port of San Francisco
Hugh Darley, President/Executive Producer, Idea Inc.
Carles Domingo, General Manager, Creuers del Port de Barcelona S.A.
Mark Robinson, Managing Director, Intercruises Shoreside & Port Services
Juan Trescastro, VP, Land Operations, Royal Caribbean Cruises Ltd.
2:30 – 4:30 p.m. (concurrent sessions)
Niche Cruise Products
The diversity of cruise products offered and the challenges and opportunities of operating in the sector.
Participants:
Dan Blanchard, CEO & Principal, InnerSea Discoveries/American Safari Cruises
Sarina Bratton, Founder & Managing Director, Orion Expedition Cruises
Hans Lagerweij, President, Quark Expeditions Inc.
Robert W. Lepisto, President, SeaDream Yacht Club
Diane Moore, Executive Vice President, Paul Gauguin Cruises
John Scheerens, General Manager, Alaskan Dream
Moderator:
Ted Blamey, Principal, Chart Management Consultants
Public Policy: Emerging Environmental Challenges
2012 sees enforcement of the North American ECA and heavy-fuel oil ban below 60 degrees south. The impact of environmental compliance?based legislation on cruise operations, global deployment and itinerary planning.
TRAVEL AGENT THURSDAY @ CSM
10 – 11:30 a.m.
Relationship Management (10 credits)
Success at selling travel is more than a series of impersonal routines ? it has to do with the one-on-one relationships you create with your clients. In this seminar, you’ll discover the 18 ways customer relations management, or CRM, can benefit your sales, service and marketing efforts. You’ll find out how to use CRM to extract valuable information, trends and insights from your database. You’ll also learn how to implement a CRM system and how to use it to enhance customer loyalty.
2:30 pm – 4:00 pm
Selling Successfully Across Cultures (10 credits)
They may be your clients, your colleagues or your suppliers, but they grew up in a different culture. In the global village in which we live, your ability to deal with people from different cultural backgrounds has become a clear-cut asset and highly sought-after skill. In this 90-minute seminar you’ll explore the subtle, fascinating and often surprising values, behaviors and practices that loom large in any cross-cultural situation and, once you become aware of them, will give you an edge in your multicultural workplace.
FOCUS ON TRAVEL AGENTS
This new series provides a series of 25-minute presentations on worldwide destinations.
9 a.m. – 5 p.m.
This program may be subject to alterations and additions.
MEDIA REGISTRATION: Media credentials are issued to bona fide journalists covering the convention. Review the media policy, request a media registration online or contact NewmanPR.
MEDIA CONTACT: Buck Banks, (305) 461-3300, press@cruiseshippingmiami.com.
CONVENTION CONTACT: For conference registration, visit conference registration. For exhibitor information visit www.cruiseshippingmiami.com/exhibitors.
UBM Live, 212 Carnegie Center, Suite 203, Princeton NJ 08540-6236
Phone: (609) 759-4700; fax: (609) 759-4774; e-mail: info@cruiseshippingmiami.com