Esmé Miami Beach Leverages Stayntouch PMS to Deliver High-Touch Service With Mediterranean Flair

Esmé Miami Beach Leverages Stayntouch PMS to Deliver High-Touch Service With Mediterranean Flare

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced today that the Esmé Miami Beach is now LIVE with its mobile guest-centric PMS and contactless solutions.

The award-winning property, Esmé Miami Beach was recently named “one of the best new hotels in America and the Caribbean” by Esquire magazine. The 145-room boutique luxury hotel delivers bohemian vibrance and an old-school Mediterranean glamor in the heart of Miami Beach. Esmé chose Stayntouch for its simplified user interface, and its ability to facilitate enhanced service and staff productivity with mobile communication, easy accessibility and intelligent automation.

Jessica LaRosa, the property’s General Manager, commented, “We needed a PMS that would allow our staff to deliver the kind of elevated, high-touch service that is indicative of our brand. With Stayntouch, our staff is immediately notified whenever there is a change in room status, or whenever one of our guests has a special request. The platform’s mobility is another plus, allowing us to serve guests wherever they happen to be on our property. I should add that the system is more user-friendly than any other PMS that I’ve worked with. We’ve been able to get new team members fully up to speed on the platform within a couple of days, and its full suite of automated features allows for a seamless flow of service that doesn’t break the employee’s attention away from guest interactions.”

Michael Heflin, Chief Revenue Officer at Stayntouch, replied, “Esmé Miami Beach demonstrates that high-tech platforms and high-touch service do not have to be mutually exclusive concepts. Our PMS is designed to empower hoteliers and staff with the flexibility to serve guests anywhere on property and deliver the best version of their brand’s promise to service excellence. We are happy to see that the Esmé Miami Beach is utilizing our mobile platform to do just that.”

The new Esmé Miami Beach Hotel, once a 1920s bohemian artists’ colony—now a $40 millionrenovated Miami Beach hidden gem—introduces the Spanish-Med lifestyle to South Beach by the way of an eight building “Spanish village.” The boutique hotel, by Infinity Hospitality, is comprised of 145 guest rooms, a rooftop and five signature eateries for guests and locals alike to revel in along the iconic pedestrian plaza, Española Way.

Each of the buildings within the Esmé village are connected by charming Spanish-style paseos winding through small, sunny nooks and charming courtyards that make the historic property come alive again. Designed by Jessica Schuster, its interiors play with an artful combination of jewel tones, textured mahogany and gold accents, taking guests on a journey through a modern interpretation of classic design elements. Infinity enlisted Miami-based Lost Boy & Co. co-founder Chris Hudnall and acclaimed chef Fabian DiPaolo to oversee the food and beverage program for Esmé, resulting in El Salón, and The Roof at Esmé, two of five dynamic concepts.

For more information, visit | @esmehotel

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