Martin Wormull, general manager of Conrad Miami, the luxury Hilton hotel in Miami’s Brickell business and financial district, today announced the hotel received top honors in four categories at the 2010 Hilton Americas Annual Awards. The hotel received the Hotel of the Year – Best Overall Performance award as well as the Most Improved Market Share, Most Improved Profitability and Most Improved Guest Satisfaction awards in the full service and luxury hotels (under 500 rooms) categories.
“It was quite exciting being called to the podium repeatedly at the awards ceremony,” beamed Wormull. The ceremony was recently held in Washington, D.C. as a part of the Hilton Americas Leading to Win Conference — an annual brand conference which brings together top executive staff members and general managers from Hilton Hotels & Resorts worldwide to honor their fellow properties.
“All of us at Conrad Miami work hard to provide our guests with memorable luxury experiences, and we are immensely grateful to see our efforts recognized and rewarded. I am humbled to work with such a professional and dedicated team that made this honor possible,” said Wormull, who has managed the facility since November 2008. “We will not rest on our laurels, however. At Conrad Miami, we’re committed to continuing to perfect our guests’ experiences in every possible way, and we look forward to exceeding our own standards in 2011.”
More than luxury or location, beyond bold design and stunning architecture, Conrad Miami is about unique guest experiences that redefine hospitality for business and leisure travelers alike in the heart of Miami’s business and financial district. Its 203 rooms and 103 residence suites are known for providing the most astute traveler with superior comfort and high-tech facilities. Conrad Miami’s philosophy of service and meticulous attention to detail permeate the property, from the extraordinary cuisine of Atrio and personalized therapies of The Spa, to the modern conference facilities and rooftop pool area. An ongoing, unobtrusive program of capital upgrades and refurbishment reflects Conrad Miami’s commitment to perfecting the guest experience. For more information, visit www.conradhotels.com.