Kimpton's EPIC Hotel Continues to Collect Customer Kudos for Superior Service and Guest Experience

Kimpton’s EPIC, a downtown Miami luxury lifestyle, waterfront boutique hotel, is on a roll, as it continues to receive praise for “wow”-ing guests and consistently delivering stellar service and a truly memorable guest experience.  EPIC Miami was recently chosen by Expedia® travelers as one of the world’s best hotels on this year’s Expedia Insiders’ Select™ list. The list recognizes individual hotels that consistently deliver excellent service, a great overall experience and a notable value. The full list represents only a small percentage of the world’s top hotels from the more than 114,000 hotel properties offered on Expedia. 

“Since this list is created based on the reviews of travelers, it’s an honor for EPIC to be recognized by Expedia for the efforts of our hotel staff, who make sure every visit to EPIC is unforgettable,” said Joe Schwingler, General Manager. “In addition, our top-rated amenities and sophisticated design are important features of the EPIC Lifestyle, but our outstanding service plays a significant role in providing the high customer satisfaction levels that makes us a leading luxury hotel.” 

Superior service, inimitable style, and an unmatched overall guest experience define what visitors can expect from EPIC. In fact, the hotel strives to create what it calls the EPIC Lifestyle based on its offerings matched to the personality, expectations and preferences of its guests. Specifically, the EPIC Lifestyle embodies a sensibility and appreciation for sophisticated and artful experiences that touch all the senses.  

In addition to the hotel’s contemporary, design-driven look and feel, and top-rated service, the elements of the EPIC Lifestyle include superlative dining provided by Area 31, with its critically acclaimed Mediterranean-inspired menu of fresh, premium seafood, and recent accolades as “One of the Best New Restaurants of 2009” by Esquire magazine; and London’s award-winning restaurant ZUMA, which offers a sophisticated cuisine philosophy inspired by the informal Japanese dining style called Izakaya. The EPIC Lifestyle also touches the mind, body and spirit with exhale, a unique spa concept that combines therapeutic services with a host of offerings including proprietary core fusion classes, spa therapies and transformational mind-body fitness experiences, and much more.  And for those looking to enjoy the vibe and pulse of Miami by night, guests can step into River Lounge, Miami’s lively and newest indoor/outdoor hotspot by the river offering music and cocktails. 

The 2010 Expedia Insiders’ Select™ list is compiled based on the more than one million Traveler Opinions hotel reviews collected by Expedia, combined with a value rating and the local market expertise of more than 400 Expedia employees in local markets worldwide, resulting in an easy-to-browse list that provides travelers with a powerful way to find the perfect hotel using the trusted insight of other travelers like them. The list showcases the diverse selection of travel destinations and hotel properties. 

Other top rankings and ratings received by EPIC this year include Top 10 Luxury Hotel, a Top 10 Trendiest Hotel, and a Top 25 Hotel in the U.S. by TripAdvisor® in its 2010 Travelers’ Choice® Awards; and a number one ranking among 74 hotels in Miami according to Raveable.com. 

Managed by Kimpton Hotels & Restaurants, EPIC offers 411 spacious rooms and suites artfully designed with custom furnishings and fine fabrics, and all feature private balconies that provide views of the city and bay.  Rooms offer a wide range of amenities to provide a relaxing and indulgent experience, including fine Italian linens with luxurious triple sheeting and throw blankets, LCD flat screen televisions, iPod docking stations, and spa-inspired luxury bath amenities. Other hotel offerings include complimentary WiFi throughout the hotel and in every guest room for Kimpton InTouch Members. 

EPIC is located at 270 Biscayne Blvd Way.  For more information or reservations, please call (866) 760-3742 or (305) 424-5226 or visit www.epichotel.com.  

For more information on the Expedia Insiders’ Select™ list, visit www.expedia.com/insidersselect.

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