Four Seasons Hotels and Resorts, the world’s premier luxury hospitality company, has officially announced the appointment of Keisha Smith as Executive Vice President and Chief People and Culture Officer, effective January 6, 2025. Based at the corporate office in Miami, Smith will join the Executive Leadership Team and report directly to Alejandro Reynal, President and CEO.
“We are thrilled to welcome Keisha to Four Seasons,” says Reynal. “Her extensive expertise and reputation for fostering culture-driven success make her an outstanding addition to our leadership team. Keisha’s commitment to building empowered, strong, and thriving teams perfectly aligns with our dedication to our employees, who are at the heart of everything we do.”
In her new role, Smith will be instrumental in maintaining and enriching Four Seasons’ celebrated culture, ensuring that its people-centric focus remains a competitive advantage in attracting, retaining, and developing top talent globally. She will oversee all aspects of the company’s global People and Culture strategies, as well as Internal Communications and Environmental, Social, and Governance (ESG) initiatives.
“I am honored to join Four Seasons, a company renowned for its culture, which has been the bedrock of its success for over six decades,” Smith said. “It is a privilege to be part of this iconic company during such an exciting time of growth. I look forward to rallying our more than 50,000 global employees around our shared vision for the future.”
With a distinguished career spanning over two decades, Smith has earned a reputation as a transformative Human Resources executive. Currently, she serves as an Independent Director and a member of the Human Capital Committee for Unity Software. Her previous roles include senior HR positions at various public and privately held companies across industries such as fashion, media, and financial services. Most recently, she was the Chief People Officer at Tory Burch, where her innovative talent strategies led to the company’s highest-ever employee engagement scores. Prior to that, she served as Chief Human Resources Officer at News Corp and Global Co-Head of Talent Management at Morgan Stanley, where she established a track record for enabling business growth in nurturing environments.
“I am eager to collaborate with the incredible teams at Four Seasons to further enrich an environment that has set the gold standard for performance and culture,” Smith added.
Smith holds a Bachelor of Arts in International Relations from the University of Virginia and is a Hudson Institute Certified Executive Coach.
Founded in 1961, Four Seasons has become a global leader in luxury hospitality and branded residential experiences, emphasizing genuine service. With 133 hotels and resorts and 55 residential properties in 47 countries, Four Seasons continues to expand with a guest-centric mindset, boasting a pipeline of over 60 projects in development. The company also offers a range of experiential offerings, including over 600 restaurants and bars, the Four Seasons Private Jet Experience, Four Seasons Drive Experience, and the upcoming Four Seasons Yachts.
Consistently ranking among the world’s best in hospitality, Four Seasons remains a prestigious luxury brand in traveler reviews and industry awards. For more information and reservations, visit fourseasons.com.